Trends and Insights

Guest experience—before, during and after their stay—is crucial for encouraging your visitors to return. Here are 9 effective ways to improve the experience for your guests.

In this episode of The Hotel Marketing Show, we talk with Olga Heuser, Co-founder and CEO of DialogShift about where guest communication has come from, where it's going and the common mistakes hotels make.

In this episode of The Hotel Marketing Show, we talked with André Jacques from The Langham, Melbourne about their post-pandemic marketing strategy, local partnerships and how marketers can think outside of the box to create memorable experiences that appeal to their target guests.

In this episode of The Hotel Marketing Show, we talk with Philipp Ingenillem of Online Birds about how hotels can set themselves up for independence, how to choose the right partners to achieve your goals and the role that digital marketing plays in setting this up.

The return of events to the hotel industry has seen great expert insights shared during the programmes. Here are the three key learnings that we're seeing come out of these events.

In this episode of The Hotel Marketing Show, we talk with Christoph Peppers from H-Hotels about how eCommerce fits into the hotel landscape and get an inside look into some of the highs, lows and challenges of hotel eCommerce roles.

In this episode of The Hotel Marketing Show, we talk with Philip Ibrahim, General Manager of The Social Hub Berlin about some of the big topics that Next-Gen expect hotels to take an authentic stance on and take action on, including sustainability and DEI.

Despite your best intentions, you could be making mistakes on your hotel’s website that may cause you to lose potential bookings. Find out how to avoid these mistakes.